Information about Shipping
What is the delivery time?
Cosma Tweewielers has a very extensive range available directly from stock. You can recognize these items by the status "in stock" at the article on our website.
We deliver all these items within 1-5 working days after receipt of payment. If the article is not in stock, the delivery time may be longer depending on where the article must be ordered. You will then be informed of this in time.
In connection with the planning of the workshop, the delivery time of assembled bicycles can be delayed by 1 day.
You must take into account a delivery time of 1 to 5 working days.
Where can I receive my order?
You can receive the order at any address (home, work, etc ...) or pick it up in the TFI2Wielers in Amsterdam.
Can I track the status of my order?
Delivery at home
If you have opted for a home delivery, we will send you a confirmation email of shipment (as soon as your order leaves the warehouse) and an e-mail with the tracking number (with a link to the website of the courier company). The carrier will contact you by telephone or e-mail and inform you about the time of delivery.
Delivery in the store
If you have opted for a delivery in the store, you will receive an SMS or email as soon as the order has arrived in the store.
Can the order be delivered in a country other than where the order is placed?
Yes this is possible, articles can be ordered and delivered in the Netherlands, Belgium and Germany. For deliveries outside the Netherlands additional costs can be charged, ask for the possibilities.
Information about return
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us via [email protected] We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Mention here the exceptions to the right of withdrawal. Also indicate clearly in the article itself that it can not be returned for the consumer ordered. Note : Exclusion of the right of withdrawal is only possible for products:
- With sealed products. When the seal is broken, these products can not be returned.
- which have been created by the entrepreneur in accordance with the consumer's specifications;
- that are clearly personal in nature;
- which can not be returned due to their nature;
- that can spoil or age quickly;
- the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
- for loose newspapers and magazines;
- for audio and video recordings and computer software of which the consumer has broken the seal.
The Financial Intermediate (TFI)
Mob: 06 47 32 43 07
Chamber of Commerce: 68807279